Privacy Policy

1Introduction

Propello Ventures LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website propello.ventures (the "Site") or otherwise interact with us.

We comply with applicable U.S. privacy laws, including the Gramm-Leach-Bliley Act ("GLBA"), California Consumer Privacy Act and Privacy Rights Act ("CCPA/CPRA"), and other state privacy laws. We also follow recognized private lending industry guidelines, including those established by the American Association of Private Lenders (AAPL), and other relevant best practices.

By using our Site, you agree to the terms of this Privacy Policy.

2Information We Collect

A. Information You Provide

We collect personal information you voluntarily provide, including but not limited to:

• Identity Information: Name, address, date of birth, Social Security number, Tax Identification Number, driver's license, passport, or other government-issued ID.
• Contact Information: Email address, phone number, mailing address.
• Financial Information: Bank account details, income, assets, liabilities, credit history and scores, proof of funds, real estate ownership records, and related documentation.
• Supporting Documents: Employment details, tax returns, property ownership and transaction history, and other records you choose to submit.

B. Information Collected Automatically

• Technical Data: IP address, browser type and version, device identifiers, operating system, and referring URLs.
• Usage Data: Pages visited, time and date of visits, time spent on site, and interactions.

3How We Collect Information

We collect information directly from you through loan applications, forms, and communications, including phone, email, and other electronic methods. We also collect data through our website, online portals, cookies, and analytics tools, and from authorized third-party sources such as credit bureaus, public records, identity verification services, and other lawful means.

4How We Use Your Information

We may use your information to:

• Process, evaluate, and manage loan applications and related transactions.
• Verify identity and conduct due diligence.
• Prevent fraud and comply with legal and regulatory requirements.
• Communicate with you regarding your account, applications, or services, including sending text messages and emails with your consent where required.
• Improve our website, services, and user experience.

5Sharing and Disclosure

We may share your information with:

• Service Providers: For hosting, IT services, data storage, background checks, underwriting, payment processing, and other operational functions.
• Lending Partners: Lenders, investors, and other funding sources involved in your transaction.
• Affiliated Companies: For legitimate business purposes as permitted by law.
• Legal & Compliance: As required by law, regulation, subpoena, or court order.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

We provide GLBA-required privacy notices at the start of our customer relationship and annually thereafter, and where applicable, you may opt out of certain information sharing with non-affiliated third parties as permitted by law.

6Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Request a copy of your data.
• Restrict or object to certain data processing.
• Withdraw consent at any time where applicable.
• Opt out of certain sharing of your information with non-affiliated third parties, subject to legal exceptions.

To exercise your rights, email us at [email protected] or call our business number. We will verify your request as required by law.

7GLBA Privacy Notice

As a financial services provider, we limit access to nonpublic personal financial information to employees, agents, and service providers who need it to perform legitimate business functions. We maintain physical, electronic, and procedural safeguards to protect your information, including:

• Encryption of sensitive data
• Secure servers and networks
• Restricted access controls
• Regular security assessments
• Employee training on data protection and anti-pretexting safeguards

8CCPA/CPRA Rights (California Residents)

If you are a California resident, you have the right to:

• Know the categories and specific pieces of personal information we collect.
• Request deletion of personal information (subject to legal exceptions).
• Correct inaccurate information.
• Opt out of certain data sharing.
• Not be discriminated against for exercising your privacy rights.

To exercise these rights, email [email protected] or call our business number.

9Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

10Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, network protections, restricted access, periodic risk assessments, and regular employee training. While we take all reasonable steps to safeguard your information, no method of transmission or storage is completely secure.

11Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

12Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised "Last Updated" date.

13SMS/Text Messaging

By providing your phone number and opting in to receive text messages from Propello Ventures LLC, you consent to receive SMS and MMS messages related to our services, including but not limited to: application updates, appointment reminders, scheduling changes, follow-up communications, and promotional offers.

Opt-in Methods

You may consent through our website forms, qualification applications, or by texting us directly.

Message Frequency & Charges

Message frequency varies based on your interactions with us and may include recurring messages. Message and data rates may apply depending on your mobile carrier and plan. Propello Ventures LLC is not responsible for any fees charged by your carrier.

Opt-Out

You may withdraw consent at any time by replying STOP to any message, which will trigger a one-time confirmation message. You may also opt out by emailing [email protected] or calling (540) 386-3669.

Support

Text HELP to our number or contact us at [email protected] or (540) 386-3669 for assistance with the SMS program.

Data Protection

We do not sell, rent, loan, trade, lease, or otherwise share your phone number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes.

14Contact US